“I SAW THAT ONLINE FOR A LOT LESS.” Each one of us going out on sales calls has heard this from customers. Over the past five years, the swimming pool industry has dealt with underpriced Internet items and improper installations. Pentair, one of the leading manufacturers of swimming pool equipment, recently helped level the playing…
Swim University does not offer a four-year degree or doctorate; no sheepskin is earned and there are no football tryouts. Instead, Swim University offers a flood of knowledge from its founder and creator, Matt Giovanisci. If it has to do with the operation of your pool, Giovanisci’s media-rich and enlightening website, swimuniversity.com, probably has a…
What is your policy or how do you respond when a customer asks for part or model numbers when you’ve recommended they replace a piece of pool equipment? / What’s your policy on installing and/or servicing parts and products you did not sell? “Some people call to ask for a quote for hot tub covers,…
As a boy, Adam Morley, the president of IPSSA, would idly push a net around his grandfather’s pool to stave off boredom, What he couldn’t have known then, of course, is how this pastime would play a role in his future. Morley, now president and CEO of the Independent Pool and Spa Service Association (IPSSA)…