Communication Breakdowns

Communication Breakdowns

ByKristin Contino

When a customer dreams up the perfect backyard oasis, supply shortages, delays and communication breakdowns usually aren’t part of the fantasy. But with the state of the pool building industry over the past year and a half, that can often be the reality. When lines of communication are broken with customers, they lose confidence in…

Information Overload

Information Overload

ByMichelle Cramer

“Plan, blow holes in the plan, revise the plan, and then execute and adapt to each situation as it presents itself.” That’s the pool building process for Scott Heusser, manager of Idaho Pool Remodeling in Meridian. Preparing your customers for this fluctuating plan and schedule can be difficult. Depending on the design, materials and details,…