Inside Heritage
Heritage Pool Supply Group has quickly established itself as a formidable presence in the pool industry, with a commitment to customer service, strategic growth and community involvement.
Soake Pools Welcomes New Staff Members
Soake Pools, a New England-based plunge pool manufacturer, recently hired Shane Baker and Jarrett Brathwaite.
Sabrina Salem
In the world of pool maintenance, Sabrina Salem has emerged as a groundbreaking figure who has shattered stereotypes to excel in various facets of the industry.
AquaStar Names New Southeast Regional Sales Manager
AquaStar Pool Products, Inc. has hired Josh Speyrer as regional sales manager for the southeast region.
HASA, Inc. Hires New COO, Expands C-Suite
HASA, Inc., a leading provider of premium liquid sodium hypochlorite solutions for recreational, municipal and industrial water sanitization, announced several promotions intended to support the brand’s growth.
She Does it All
Michelle Watson stands out in male-dominated pool industry Her grandmother broke the mold as a real-life “Rosie the Riveter,” repairing airplanes during World War II. Following in her footsteps, Michelle Watson is blazing a trail for women in the male-dominated pool industry. As the owner of Shell’s Pool & Spa Service, Watson specializes in pool…
Jared Schwab
When someone invents an innovative product, there’s a likely path that is followed. Usually after selling people on the idea, then scaling operations to fulfill orders, there’s a point where the entrepreneur can’t make all the sales themselves. They need help. Some companies will hire a salesperson or two, train them and send them out…
Playing the Long Game
Javier Payan was just 21 years old when he started Payan Pool Service in 1987.
Communication Breakdowns
When a customer dreams up the perfect backyard oasis, supply shortages, delays and communication breakdowns usually aren’t part of the fantasy. But with the state of the pool building industry over the past year and a half, that can often be the reality. When lines of communication are broken with customers, they lose confidence in…
Is your gender bias showing?
Preconceived notions are a tricky thing, especially in the business world. And regardless of whether we recognize it, we all tend to assume things from time to time. Gender bias is the tendency to unconsciously attribute certain behaviors to one gender. In the pool industry, it can tend to show up on the sales floor,…
Are Your Customers Happy?
How many times have you groaned after receiving a customer survey? Chances are good you probably did. It’s likely even less appealing to send one on your pool company’s behalf. Don’t let it be, says Travis Leonard, CEO of A&G Concrete Pools, Inc., in Fort Pierce, Florida. While slightly time consuming, it’s a game changer…
Is Your Company Customer Friendly?
For the past 29-plus years of working within the trades, I have noticed some pretty profound changes within companies in an effort to become more customer friendly. You will notice one item that is glaringly absent from the list. I have not listed the need, or desire, for top-quality work. The reason is simple: Today’s…