Communication Breakdowns

Communication Breakdowns

When a customer dreams up the perfect backyard oasis, supply shortages, delays and communication breakdowns usually aren’t part of the fantasy. But with the state of the pool building industry over the past year and a half, that can often be the reality. When lines of communication are broken with customers, they lose confidence in…

2021 Outlook and Beyond
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2021 Outlook and Beyond

Chris CavanaughOwner Cavanaugh PoolOwensboro and Madisonville, Kentucky This year, I see the pool service industry continuing to grow like 2020. With COVID still present, I imagine the community still staying safe at home, and we are in the perfect industry to help bring the at-home vacation to them. For us, this year’s biggest challenge includes…

Up and Up
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Up and Up

Chris CavanaughOwner Cavanaugh PoolOwensboro and Madisonville, Kentucky After 2020, price increases were inevitable due to supply and demand. Most of our price increases were like a normal year, but there were several that hit harder than normal. Steel vinyl-liner pool kits are continuing to rise, due to lack of raw material and huge demand, and…

The Trichlor Shortage
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The Trichlor Shortage

Chris CavanaughOwner Cavanaugh PoolOwensboro and Madisonville, Kentucky The 2021 trichlor shortage is on every retailer’s mind. [In 2020] between both of my retail stores, we sold roughly 25,000 pounds of 3-inch tablets. My manufacturer is promising 100% of what I purchased in 2020 to be available to me for 2021. I typically buy 75% of…

Meet Our 2021 Panel
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Meet Our 2021 Panel

Ana Manning Co-owner and COOManning Pool Service Houston, Texas Ana Manning started at Manning Pool Service in 2012, four years after her husband, David Manning, joined the company. She says it was chaotic until she came on. One of the first things she tackled was restructuring the pool routes. Manning worked at Manning Pool Service…

Group Dynamics

Group Dynamics

Jump into any one of the many pool industry Facebook groups, and you’ll find hundreds of professionals across North America and abroad sharing the good, bad and the ugly in the pool industry, motivated by a desire to connect and learn from each other. Jason Broswell, owner of Pool Service by Jason in Northridge, California,…