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Hayward Moves Majority of its Products Offline

ByPoolPro

In a groundbreaking move, Hayward Pool Products is shifting how its products go to market. It’s moving more than 900 SKUs into the company’s Expert Line, making them unavailable for online sale and increasing their warranty. The prices for the 20% of products not moved to the Expert Line, staying in what Hayward calls its…

You vs. The Internet

ByPoolPro

What is your policy or how do you respond when a customer asks for part or model numbers when you’ve recommended they replace a piece of pool equipment? / What’s your policy on installing and/or servicing parts and products you did not sell? “Some people call to ask for a quote for hot tub covers,…