Keep the Steam Clean
It goes without saying: Steam rooms in commercial facilities require frequent cleaning to ensure a safe and healthy environment.
Great Expectations, Poor Communication
In my consulting work, I encounter pool operators who bemoan how little management understands about the work that goes into running a commercial swimming pool. At the same time — often in the same facility! — I encounter managers who bemoan how little pool operators understand what’s at stake in terms of customer reviews and…
Bidding Municipal Projects
Many suppliers become frustrated when their commercial swimming pool bids are unsuccessful because they lack an understanding of the nuances and complexity to the decision-making process. The process is intentionally antiseptic and impersonal (nepotism and favoritism are crimes in the public sector), but transparent and fair if you learn the factors at play. Let’s say…
Not One More
You know Virginia Graeme Baker, but do you know Abigail Taylor? Abbey was a 6-year-old girl eviscerated by a drain in the wading pool at the Minneapolis Golf Club on June 29, 2007. Despite nine months of hospital care, 16 surgeries and multiple organ transplants, Abbey died from her injuries. Do you know Zachary Cohn?…
Shattered Profits
I was a lifeguard in college. During one annual August shutdown, I was restringing lane ropes while contractors in a lift serviced the event lighting above the 50-meter competition pool. It was hot, they were in a rush to make up time — one technician was new and inexperienced — and they did not stop…