Power Women
Powerful women are reshaping the pool industry with their vision and expertise.
Justin Gormley
Justin Gormley was drawn into the industry by Hal Denbar, the leader of National Pool Partners, who has a clear vision of raising the standards and reputation of the pool industry; Gormley was eager to be a part of this transformative experience.
What is the goal?
Most business owners in the pool and spa industry know, formally or informally, what their business goals are for every season. However, it is challenging to make sure every employee at their company can state those goals at a moments notice. It is also challenging to create measurable sub-goals that allow your employees to actively…
Documenting Processes/Outcomes
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps in a couple of key procedures. Perhaps a prospective customer wants to know how you’ll service their account, so you put it in your proposal. Gradually, stopgap procedures and one-time solutions begin to accumulate. You…