Justin Gormley was drawn into the industry by Hal Denbar, the leader of National Pool Partners, who has a clear vision of raising the standards and reputation of the pool industry; Gormley was eager to be a part of this transformative experience.
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps in a couple of key procedures. Perhaps a prospective customer wants to know how you’ll service their account, so you put it in your proposal. Gradually, stopgap procedures and one-time solutions begin to accumulate. You…