Responding quickly to homeowners about their pool service could be the difference between retaining customers or losing their business. “If you know consumers, they like the quick reaction times,” says Chris Cavanaugh, owner of Cavanaugh Pool, Spa & Patio in Kentucky, “and if you get to them quick, typically you will land a sale or…
The advent of a mostly cashless society has made accepting payments easier. Or has it? On the one hand, there’s learning to navigate new technology and deciding who will pay the transaction fees, and on the other benefits like the ability to draft invoices and accept payments out in the field. When weighing these pros…
For 60 years, Heritage Recreation in Sutton, Massachusetts, used pen and paper to manage the business. In 2015, the company was still scheduling 800 pool openings and closings a year this way. But the method was both time consuming and unworkable, says second-generation owner Paul Domey. “We had one notebook to use among six office…
Every employer knows the importance of making sure your payroll is running smoothly and efficiently. Many business owners maintain payroll in-house with payroll software, but a growing number of businesses are turning to online payroll companies. When using in-house payroll software, a company must have a bookkeeper enter, compute and process payroll and all associated…
For Tyler Rasmussen and Greg Villafana of Brothers Pool Service and Repair in Scottsdale, Arizona, the company’s love affair with Jobber began with an invoice they received as customers. “A long time ago we had somebody put a vinyl decal on our window,” Villafana says. “The guy who put the decal on sent the invoice…