It creates massive frustration for you and your customers: A customer pays for the technician to come out, check the water chemistry and clean the pool; any chemicals added are noted as an additional expense. Unless the customer knows about these charges in advance, the bill can lead to heated debate when it arrives in…
Nonbillable time is the single highest cost of doing business in your service department. On average, the typical service tech only bills out about half their time each day. How is this possible? Let’s look at some numbers: VacationLet’s assume the tech gets two weeks of paid vacation a year. Vacation totals 80 hours a…
Callahan Roach believes it brought flat-rate pricing to the pool and spa industry in 2000. Steven Dupuis, senior account manager for the flat-rate implementation company, started working with Callahan just three years later. Today, he traces his employer’s original muse back 102 years, to one of the world’s most iconic brands. “Flat rate is nothing…