If it weren’t for the monthly invoices customers receive, most would never know a pool technician had come around. Arizona entrepreneur Herman Gunther figured there had to be a better way for pool technicians to notify customers about pool servicing. Flimsy invoices fluttering across lawns, against pool pumps or soaked in pool water weren’t quite…
Photography by Scott Murrish Jack manilla had it all. After years of working for large corporations and “chasing the golden ring,” as he puts it, he had acquired large homes, condominiums, boats, cars and other toys. But he ended up in business with people whose values were in stark contrast to his, so he cut…
A well-run service department should be making money, producing a 15 to 20 percent net profit. In fact, your service department should be the most profitable department within your company, but it’s usually not. There are two reasons most companies find service unprofitable. First, they are not priced properly. It costs a lot to run…
Testing water quality is a constant for pool service professionals. What is not constant, however, are the testing methods or the results. A few pointers will ensure an accurate reading on the pool water, starting with a reliable test kit. Greg Garrett, director of technical services for the National Plaster Council and Association of Pool…