Pass the Buck

Pass the Buck

Warranty details are important to many homeowners who install a pool. What happens, however, when a home is sold and there is still time left on the pool warranty? “If you are looking to install a pool or purchasing a home with a swimming pool, this is an excellent question to ask [the builder],” says…

The HOA Conundrum

The HOA Conundrum

While many pool companies find it challenging to deal with HOAs for building and servicing, Krystle Stiles, owner of Tennessee Custom Pools in Brentwood, Tennessee, says understanding the role an HOA plays in any pool-building process is a must. “HOAs are a good thing,” Stiles says. “They oversee the common areas of a development, manage…

Seasonal Time-Off Policies

Seasonal Time-Off Policies

By Kandice Matteson Pool company employees, like any other, are going to want time off for whatever reason. As seasonal as the pool industry is, specific policies for employee attendance and time off are essential. Flexibility is Key “Our earned time off is called FTO — flexible time off,” says Angela Barta, operations manager for…